Terms and Conditions
General Terms and Conditions of
art + event | Theaterservice Graz
As of: February 2026
A Ticket Sales
A.1 Activities of Theaterservice Graz GmbH
Theaterservice Graz GmbH (hereinafter referred to as: TSG) sells tickets for events both online and through its offices. As part of these sales activities, TSG also commissions third parties to sell tickets.
TSG is in no case itself the organizer of any event for which it sells tickets. Rather, TSG merely acts as an intermediary between the respective organizer and the purchasers of the tickets.
(Should TSG act as an organizer in an exceptional case, separate Terms and Conditions would be drawn up for such an event.)
TSG’s sales are exclusively on behalf and for the account of the respective organizer. This also applies, in the same way, to the sale of vouchers for the purchase of tickets from a specific organizer, or subscriptions for tickets to an event series.
A.2 Scope of Application of the Terms and Conditions
Any purchase of tickets through TSG is made exclusively on the basis of these Terms and Conditions, and every purchaser accepts these Terms and Conditions as the basis of the contract.
By purchasing, every purchaser undertakes, both in the case of paid and unpaid transfer of the purchased tickets, to inform the legal successor(s) of these Terms and Conditions and to ensure that the ticket transfer is always made on the basis of these Terms and Conditions.
A.3 Contractual Relationship and Ticket Purchase
In the event of a ticket purchase through TSG, a contractual relationship is established.
In the case of an online purchase, this contractual relationship is established upon payment and confirmation by TSG, or, in the case of a purchase at a sales office, upon issuance of the tickets, simultaneously with payment.
However, the contractual relationship with TSG – arising from the ticket purchase – is, due to its purely intermediary activity, limited to TSG merely being obliged to provide the purchaser(s) with valid tickets for the desired event(s) corresponding to the purchase process. In the case of a subscription, this obligation extends to all events covered by the subscription.
No further contractual relationship arises between the purchaser(s) and TSG. Any contractual relationship arising from the ticket purchase is established between the respective organizer and the purchaser(s). In this sense, TSG also discloses who the respective organizer is when selling tickets.
The contractual relationship with the organizer – arising from the tickets – is expressly based on the Terms and Conditions of the respective organizer, and every purchaser accepts these Terms and Conditions as the basis of the contract. TSG refers to the different Terms and Conditions of Bühnen Graz at www.buehnen-graz.com/agb.
TSG is authorized – on behalf of the respective organizer – both to sell its tickets and to receive the ticket fee.
A.4 Payment for Tickets
TSG determines the form in which it accepts payments.
Purchasers have no claim that TSG accepts specific payment methods or forms for the purchase of tickets. Likewise, TSG reserves the right to accept certain payment forms only temporarily or for specific events.
Generally, tickets are purchased only against advance payment.
TSG may – at its sole discretion or according to the organizer’s wishes – allow tickets to be reserved for payment upon collection. There is no obligation to do so.
A contract is only concluded, in the case of a reservation without immediate (down) payment, upon collection and payment of the tickets, so that TSG – also due to the lack of a contractual relationship – assumes no liability for the actual receipt of reserved tickets.
A.5 Liability of TSG
TSG adheres to the price and sales specifications of the respective organizer regarding ticket sales.
TSG is not liable for the accuracy of the ticket prices, discounts, etc., communicated to TSG by the organizer, or for the ticket fees charged by TSG. A lower ticket price or higher discount granted directly by the organizer or a third party does not lead to any claims for reimbursement against TSG regarding the difference paid, which was higher in comparison. If an organizer generally grants all purchasers a lower ticket price or higher discount, such claims for reimbursement of the difference must be asserted exclusively against the organizer.
In the event of the purchase of a voucher issued by TSG, TSG guarantees that this voucher will be accepted by TSG as a means of payment, up to the value of the voucher and under any further conditions restricting its redeemability, as specified on the voucher.
A.6 Return and Replacement of Tickets
Unless a justified right of withdrawal for a ticket purchase is permissible according to Section A.9 of these Terms and Conditions, TSG is under no obligation to take back tickets.
This also does not apply in the event of an event being canceled, postponed, called off, or otherwise (partially) not carried out.
In such cases, the respective organizer, as the contractual partner of the ticket purchasers, is the point of contact for such claims. If the organizer commissions TSG to handle the reversal in individual cases, such reversal will be carried out by TSG as the authorized representative of the organizer on its behalf and for its account. The conditions for the reversal will be determined by the organizer, possibly even in advance within its Terms and Conditions.
In the event of ticket loss, TSG is not liable for their replacement.
Whether and to what extent replacement is provided in the event of loss is determined by the respective organizer. Any claims for replacement in this regard exist exclusively against the organizer.
A.7 Attending the Event
TSG expressly points out that, in addition to the Terms and Conditions of the respective organizer, house rules may also exist for the event venue, which define the form of attending the event, the event venue, and in particular the rules to be observed in this regard.
TSG refers to the different house rules at www.buehnen-graz.com/hausordnung. Purchasers of tickets submit to these house rules upon purchase, or undertake to comply with them. In the event of tickets being transferred, this obligation must not only be communicated to the new ticket holder but also transferred to them.
If the organizer is not the operator of the event venue or performance location, the organizer has undertaken to hold the event only in compliance with the house rules, so that the respective house rules must also be observed in this case.
Changes to the house rules – due to changed official regulations, changed legal situations, or ordinances in the period between the purchase of the ticket and the respective event attendance – are permissible, and the house rules must then be observed in the form valid at the time of event attendance.
Without such a basis, changes to the house rules to the detriment of purchasers are not permissible during this period, or such disadvantageous new contents of the house rules are not valid for them when attending an event.
A.8 Data Protection
Purchasers acknowledge that TSG collects basic data of the purchasers, including first name, last name, telephone number, and/or email address, during the purchase process of tickets.
This data collected during the purchase is used, in particular, in the event of a show cancellation, for the appropriate dissemination of information to the purchasers. In the event of a general danger (e.g., pandemic), the data will be passed on to the respective organizer and/or authorities to assist them in complying with safety measures.
Regarding data protection regulations, reference is made to the explanations at www.art-event.com/datenschutz.
Purchasers of tickets submit to the data protection regulations stated therein upon ticket purchase, and these are expressly deemed agreed upon between the contracting parties, both with the organizer and TSG.
A.9 Right of Withdrawal for Agreements Concluded Online or by Telephone
Regarding tickets purchased according to Section A.3 of the Terms and Conditions for events with a specific event date, there is no right of withdrawal according to § 18 para. 1 Z 10 FAAG. This also applies if such tickets were purchased online, by email, or by telephone.
If ticket series (subscriptions) for which the performance dates are not fixed, or vouchers, are purchased by telephone, email, or online, every purchaser has the right to withdraw from the contract within 14 days from the conclusion of the contract, without stating reasons. A corresponding withdrawal must be made in writing (letter, fax, or email) within the 14-day period, whereby dispatch before the expiry of the withdrawal period is deemed sufficient for compliance with the deadline.
A.10 Applicable Law and Jurisdiction
It is agreed between the contracting parties that substantive Austrian law, with the exception of the UN Sales Convention, shall apply to the contractual relationship(s).
For disputes arising from or concerning the contractual relationship, the jurisdiction of the courts competent for the company’s registered office – and thus the District Court Graz-Ost or the Regional Court for Civil Matters Graz – is agreed upon.
Insofar as mandatory legal provisions – such as, in particular, the Austrian Consumer Protection Act – regulate this differently, such regulations shall take precedence over this (jurisdiction) agreement.
B Rental of Decorations and Costumes
B.1 art + event | Theaterservice Graz GmbH
B.1.1 art + event | Theaterservice Graz GmbH (hereinafter referred to as TSG) operates a rental service for existing costumes and decoration pieces.
B.1.2 Contracting parties hereinafter refer to those persons or companies who enter into a contractual relationship with TSG on the basis of these Terms and Conditions or commission TSG.
B.2 Scope of Application of the Terms and Conditions
B.2.1 Any such contractual relationship with TSG, as described under B.1, is concluded by TSG exclusively on the basis of these Terms and Conditions, and every contracting party accepts these Terms and Conditions as the basis of the contract upon conclusion of the contract.
B.2.2 If the contract is concluded online, by email, or by telephone, it is pointed out that contracting parties, if they are consumers, have the right to withdraw from the contract within 14 days from the conclusion of the contract, without stating reasons. A corresponding withdrawal must be made in writing (letter, fax, or email) within the 14-day period, whereby dispatch before the expiry of the withdrawal period is deemed sufficient for compliance with the deadline.
B.3 Subject of the Contract
B.3.1 A rental agreement is concluded between TSG and the contracting party. Upon conclusion of the contract, contracting parties acquire the right to use the rented items provided by TSG on loan.
B.3.2 The use includes a type of use that is considered customary and permissible for the respective rented item. Customary wear and tear or soiling associated with it shall be borne by TSG. However, wear and tear, soiling, or damage exceeding this customary extent or attributable to improper use shall not. Regardless of whether it is customary or excessive wear and tear or soiling, the contracting party is prohibited from any repair of damage or cleaning with cleaning agents, etc., to avoid further damage due to improper handling. After consultation with TSG, in this case, a cleaning attempt must be carried out at the expense of the contracting parties by a cleaning company to be commissioned by TSG or by the contracting parties themselves at a specialist company named by TSG.
B.3.3 Unless defects are identified and noted in writing upon receipt of the rented item, the contracting party must confirm its defect-free condition as part of the acceptance confirmation upon receipt of the rented item.
B.4 Rental Period
B.4.1 The rental period is determined between the contracting parties, and an extension is only permissible with the written consent of TSG.
B.4.2 At the latest by the end of the rental period, the rented item must be returned within the opening hours of the TSG office designated for returns.
B.5 Fee
B.5.1 The fee to be paid by the contracting party to TSG for the rented item or the rental period must be settled in the manner agreed upon with TSG. TSG determines at the time of contract conclusion the form in which it accepts payment. There is no claim that TSG accepts specific payment methods or forms.
B.5.2 TSG may, at its sole discretion, allow a reservation of the rented item for payment upon collection. There is no obligation to do so. A contract is only concluded, in the case of such a reservation without immediate (down) payment, upon collection and payment, so that TSG, also due to the lack of a contractual relationship, assumes no liability for the actual receipt of reserved rented items.
B.6 Damages
B.6.1 In the event of a delayed return of the rented item, the contracting party is obliged to pay the fee for the overrun period. This additional payment amount is calculated per day of overrun by dividing the originally agreed fee by the number of originally agreed days to calculate the additional fee per commenced day of overrun. In the event that the rented item consisted of several pieces and only part(s) are returned late, the additional amount to be paid is calculated from the pro-rata fee of the piece(s) returned late.
B.6.2 If TSG incurs further demonstrable damage due to the delayed return, it is entitled to claim compensation for this damage as well.
B.6.3 If a rented item is not returned despite a qualified reminder, the contracting party is obliged to compensate for the value of the rented item. This applies both if the rented item is no longer available and if its return is refused. If the value of the rented item was not noted at the time of contract conclusion, it is calculated as 5 times the rental fee or the actual production costs, or the fee paid by TSG for it.
B.6.4 Contracting parties are also liable to TSG if the delayed return, damage, soiling, or loss of the rented item is due to the fault of a third party. TSG therefore recommends, especially for high-value rented items, taking out insurance that specifically covers these types of damages.
B.7 Liability of TSG
B.7.1 The costumes and decoration pieces available for rent are entirely from stage productions. Therefore, they do not correspond, e.g., in terms of functionality or quality, to what is commercially sold. Some items show visible signs of wear. Contracting parties therefore acknowledge that the rented item may not have the properties usually expected – e.g., for ready-to-wear clothing or usual new goods. For this reason, warranty claims can only be granted to the effect that the rented item is handed over in a cleaned condition and suitable for its apparent use. No further liability of TSG exists.
B.7.2 Especially since costumes and decorations are custom-made, it may not always be possible to determine with certainty which materials were used in their production. Even if these were classified as harmless and non-hazardous to health during the production of the costumes, TSG cannot assume liability for allergic reactions if a costume or decoration piece contains a component to which users may be allergic.
B.8 Special Preference
B.8.1 Contracting parties expressly confirm that they have rented the item out of a special preference to use a genuine costume or decoration piece from a stage production.
B.8.2 Both the rental fee and the agreed compensation amounts are therefore considered appropriate due to this special preference, and claims based on reduction by more than half are therefore expressly and mutually excluded.
B.9 Data Protection
B.9.1 Regarding data protection regulations, reference is made to the explanations at https://art-event.com/datenschutz.
B.9.2 The contracting party submits to the data protection regulations stated therein upon conclusion of the rental agreement, and these are expressly deemed agreed upon between the contracting parties and thus with TSG.
B.10 Applicable Law and Jurisdiction
B.10.1 It is agreed between the contracting parties that substantive Austrian law, with the exception of the UN Sales Convention, shall apply to the contractual relationship(s).
B.10.2 For disputes arising from or concerning the contractual relationship, the jurisdiction of the courts competent for the company’s registered office, namely the District Court Graz-Ost or the Regional Court for Civil Matters Graz, is agreed upon.
B.10.3 Insofar as mandatory legal provisions, such as, in particular, the Austrian Consumer Protection Act, regulate this differently, such regulations shall take precedence over this (jurisdiction) agreement.
C Production of Decorations and Costumes
C.1 art + event | Theaterservice Graz GmbH
C.1.1 art + event | Theaterservice Graz GmbH (hereinafter referred to as: TSG) operates production workshops for the manufacture of costumes and decorations for stage productions, trade fairs, etc.
C.1.2 Contracting parties hereinafter refer to those persons or companies who enter into a contractual relationship with TSG on the basis of these Terms and Conditions or commission TSG.
C.2 Scope of Application of the Terms and Conditions
C.2.1 Any such contractual relationship with TSG, as described under C.1, is concluded by TSG exclusively on the basis of these Terms and Conditions, and every contracting party accepts these Terms and Conditions as the basis of the contract upon conclusion of the contract.
C.2.2 Insofar as contracting parties are consumers, or enter into such a contractual relationship with TSG in their capacity as consumers, Sections C.3.6, C.8.2, C.9.2, C.9.4, C.9.5 expressly do not apply to such a contractual relationship.
C.2.3 If the contract is concluded online, by email, or by telephone, it is pointed out that contracting parties, if they are consumers, have the right to withdraw from the contract within 14 days from the conclusion of the contract, without stating reasons. A corresponding withdrawal must be made in writing (letter, fax, or email) within the 14-day period, whereby dispatch before the expiry of the withdrawal period is deemed sufficient for compliance with the deadline.
C.3 General Provisions
C.3.1 Changes and ancillary agreements (special conditions) are only valid with written confirmation from both sides.
C.3.2 Information on price, performance time, and quality only applies to the originally agreed scope of work (number of pieces, etc.) in writing.
C.3.3 Agreements on remuneration and performance time regarding order extensions must be proven in writing by the contracting party.
C.3.4 TSG reserves ownership and copyrights to the illustrations, drawings, calculations, and in particular to the patterns/plans and other documents provided by TSG. Contracting parties are not entitled to pass on the aforementioned documents, especially patterns/plans, to third parties without the consent of TSG. TSG is not obliged to supply patterns/plans with costumes.
C.3.5 TSG may, but is not obliged to, accept or execute extensions or additions to already placed orders, unless such an obligation was already agreed upon in the original contract.
C.3.6 Unless otherwise agreed in the original contract, TSG is not bound by the original price for changes or extensions. Costs associated with the change and extension are therefore not to be charged proportionally to the original order but will be charged by TSG – unless otherwise agreed – based on its (additional) effort.
C.3.7 TSG is permitted to use third parties for the provision of services.
C.3.8 Offers from TSG are non-binding.
C.4 Prices
Cost estimates are non-binding. The cost estimate is – unless otherwise agreed – ex-warehouse, excluding packaging, other ancillary costs, and statutory sales tax/VAT (USt.). The VAT will be shown separately on the invoice.
C.5 Payment Terms
C.5.1 Contracting parties must pay the first installment of 30% of the agreed price immediately after the conclusion of the contract (written order confirmation by TSG), the second installment of 40% of the agreed price immediately after the first fitting (costume) or at the start of work (decoration), and the third installment of 30% of the agreed price after completion of the order (e.g., dress rehearsal). Payments are due immediately upon delivery of a corresponding invoice by TSG.
C.5.2 If contracting parties are in default of payment, TSG is entitled to demand default interest of 6% after two reminders. The assertion of further damages exceeding this is permissible.
C.5.3 For each reminder issued after the occurrence of payment default, contracting parties will be charged a flat fee of €5.
C.5.4 If a contracting party does not comply with the payment terms, this results in payment default. If there is a significant deterioration in the financial situation of contracting parties, which jeopardizes the claim for payment of the fee due to TSG, TSG is entitled to immediately withdraw from the contract and demand damages from the respective contracting parties. Furthermore, in this case, TSG is also entitled to execute any further (already existing) order with such a contracting party only against advance payment or to demand securities. In addition, all claims against these contracting parties become due for immediate payment regardless of agreed payment terms.
C.6 Acceptance of Stage Sets and Costumes
C.6.1 Costumes must be accepted by contracting parties in partial deliveries. This means that with the first fitting or the presentation of the prototype, the material, color, and implementation of the costume’s concept (cut) are recognized as contractually compliant. Subsequent changes desired by contracting parties in this regard are to be considered as order extensions.
C.6.2 After the contracting parties have checked the usability of the costume from the first fitting up to and including all final rehearsals, acceptance regarding fit and final workmanship takes place at the latest and automatically through use in the dress rehearsal.
C.6.3 Stage sets and decoration elements must be accepted by the contracting party in the decoration workshop before the delivery date. Desired changes and additions that go beyond the originally defined scope of the order will be charged separately and may result in a postponement of the delivery date.
C.7 Duty to Cooperate
C.7.1 Contracting parties are obliged to enable and adhere to fitting appointments and to provide accurate information (measurements, etc.) in a timely manner. TSG is not liable for the accuracy of measurements for clothing, shoes, and headwear that are not taken or checked by TSG employees. Likewise, TSG is not liable for delays and faulty productions resulting from incorrectly transmitted measurements.
C.7.2 Contracting parties are obliged to examine garments for foreseeable defects regarding condition and intended use already during fittings. Defects recognized during the fitting that are not complained about are deemed approved.
C.7.3 Contracting parties of the decoration workshop are obliged to provide necessary documents for the fulfillment of the order, such as plans, sketches, stage design models, painting templates, technical requirements, etc., in a timely manner and in industry-standard quality.
C.8 Delivery and Delay
C.8.1 An agreed delivery date is – unless expressly agreed otherwise – not a fixed deadline. Partial deliveries are permissible. These are considered independent deliveries.
C.8.2 The choice of transport route and means of transport remains with TSG, excluding any liability, unless a specific agreement has been made in the contract.
C.8.3 Compliance with a delivery period agreed upon with TSG requires the timely fulfillment of all contractual obligations of the contracting party that precede this delivery period in terms of their fulfillment.
C.8.4 If a delivery is delayed due to force majeure, official interventions, operational disruptions, strikes, lockouts, delays in the delivery of essential raw materials, and TSG could not avert this delay – despite the care reasonably expected under the circumstances of the case – the delivery period shall be extended by a reasonable amount, provided that delivery or performance has not become impossible. Both the contracting party and TSG are entitled, in such events, after eight weeks, to declare withdrawal from the unfulfilled part of the contract. If delivery or performance becomes impossible due to the described events, TSG is released from its delivery obligation. If the delivery time is extended or TSG is released from the delivery obligation due to the described events, the contracting party has no claim for damages against TSG. If such circumstances occur analogously with the contracting party, the same legal consequences also apply with regard to the acceptance obligation.
C.8.5 If TSG is in default, the contracting party must set a reasonable grace period in writing. Only after the fruitless expiry of this grace period may the contracting party withdraw from the contract to the extent that delivery has not been made in time. Such a default cannot occur if the contracting party has not fulfilled its obligations towards TSG in a timely and complete manner.
C.9 Shipping, Packaging, and Transport
C.9.1 Shipping is, unless otherwise agreed, at the expense of the contracting party.
C.9.2 The risk of accidental deterioration of the goods passes to the contracting party upon handover, or in the case of a mail-order purchase, upon delivery of the item to the freight forwarder, carrier, or other person or institution designated for shipping. Damaged deliveries must be commissioned by the contracting party to TSG for repair or new production, as an additional order, at the expense of the contracting party.
C.9.3 If shipping is delayed due to circumstances for which the contracting party is responsible, the risk passes to the contracting party from the day of notification of readiness for shipment.
C.9.4 Insurance against transport damage, transport loss, or breakage is only taken out at the express request and expense of the contracting party.
C.9.5 Obvious transport damages must be reported in writing by the contracting party immediately upon delivery, specifying the type and extent, as otherwise, the delivery will be assumed to be in order. The return of complained goods is only permitted with prior approval from TSG. In the case of returns without consent, TSG reserves the right to refuse acceptance.
C.9.6 The selection of packaging, protective, and/or transport aids is made by TSG at its best discretion. The choice of shipping method and shipping route remains with TSG. If a contracting party wishes a special packaging not already specified in the order, this must be communicated in writing, and any resulting additional costs must be borne. Unless otherwise agreed, packaging material will not be taken back.
C.9.7 If deliveries are made to unauthorized recipients or unauthorized third parties, any resulting damages are not borne by TSG but by the contracting parties.
C.10 Reimbursement of Expenses
Travel expenses, hotel costs, and per diems, as well as other expenses of TSG employees and other costs associated with the production and adaptation of goods on-site, are borne by the contracting party and will be charged accordingly – unless expressly agreed otherwise.
C.11 Early Termination of Contract
If a contracting party terminates the contract prematurely – during ongoing production – without TSG having given cause for it, the contracting party is obliged to pay the agreed remuneration minus saved expenses. This regulation also applies if individual parts of a decoration/costume are no longer to be completed, contrary to the original order. In particular, in this case, a contracting party is also obliged to pay the costs of the labor planned for production (= idle time), provided that TSG is demonstrably unable to deploy these workers elsewhere.
C.12 Damages
TSG is liable to its contracting parties for damages caused by it or its employees only in cases of intent and gross negligence.
C.13 Retention of Title
C.13.1 TSG retains ownership of the goods it has produced or delivered until full payment of all claims arising from an ongoing business relationship.
C.13.2 Contracting parties are obliged to treat these goods with care until full payment.
C.13.3 Contracting parties are obliged to immediately notify of any third-party access to these goods, for example in the event of seizure, as well as any damage or destruction of these goods. Contracting parties must immediately report any change of possession of these goods and their own change of business address. Until receipt of all payments arising from the contract concluded with TSG, contracting parties may neither pledge these goods nor assign them as security.
C.13.4 In the event of contractual misconduct by contracting parties – in particular, default in payment or breach of a contractual obligation – TSG is entitled to demand the return of these goods. The return of these goods by TSG does not constitute a withdrawal from the contract, unless TSG has expressly declared this in writing.
C.13.5 In the event of processing, combining, and mixing these goods with other goods by contracting parties, TSG shall be entitled to co-ownership of the new item proportionally – in the ratio of the invoice value of these goods to the invoice value of the other goods used – as compensation.
C.14 Warranty
TSG provides a warranty for defects in the goods it has produced or delivered, at its own discretion, through rectification or replacement delivery. Should this not be possible or not lead to defect-free production, contracting parties, in the presence of only minor defects, have no right of withdrawal but only the right to claim a reasonable price reduction.
C.15 Data Protection
Regarding data protection regulations, reference is made to the explanations at https://art-event.com/datenschutz. Contracting parties submit to the data protection regulations stated therein upon conclusion of the purchase contract, and these are expressly deemed agreed upon between the contracting parties and thus with TSG.
C.16 Applicable Law and Jurisdiction
It is agreed between the contracting parties that substantive Austrian law, with the exception of the UN Sales Convention, shall apply to the contractual relationship(s). For disputes arising from or concerning the contractual relationship, the jurisdiction of the courts competent for the company’s registered office, namely the District Court Graz-Ost or the Regional Court for Civil Matters Graz, is agreed upon. Insofar as mandatory legal provisions, such as, in particular, the Austrian Consumer Protection Act, regulate this differently, such regulations shall take precedence over this (jurisdiction) agreement.